Delivery Policy

1. Delivery Coverage

We provide delivery services to customers across the United Kingdom.

Orders can be placed through our website using a valid UK delivery address. Delivery availability may depend on the destination postcode and the services available through our delivery arrangements.

If we are unable to deliver to your address, we will contact you to discuss the available options before proceeding with your order.

2. Delivery Charges

We offer free delivery on all orders within our UK delivery coverage. There is no additional delivery charge at checkout.

The price shown for each product is the product price, and eligible delivery is provided at no extra cost.

3. Delivery Time

Our estimated delivery time is 2–5 working days from the date your order is processed.

Working days are Monday to Friday, excluding public holidays. Orders placed during weekends or public holidays will normally begin processing on the next working day.

Delivery times are estimates rather than guaranteed arrival dates. The actual delivery time may vary depending on the destination, seasonal demand, courier availability and circumstances outside our control.

4. Order Processing

Once your order has been placed successfully, we will begin processing it for fulfilment.

Processing may include checking product availability, preparing the selected items and arranging delivery.

As our range includes seasonal fresh produce, availability can change throughout the year. If an ordered item becomes unavailable, we will contact you to discuss a suitable solution.

We will not substitute an unavailable product without your agreement.

5. Delivery Information

Please make sure that your delivery details are complete and accurate when placing an order.

This includes:

• Your full name.
• Complete delivery address.
• Correct postcode.
• Valid contact details where requested.
• Any relevant delivery instructions.

Accurate information helps us and our delivery partners arrange the delivery of your order efficiently.

6. Receiving Your Order

Please check your delivery as soon as reasonably possible after it arrives. We recommend checking the items against your order confirmation.

If any products are missing, damaged, incorrect or appear unsuitable for consumption, please contact us promptly.

Where possible, photographs of the affected items and packaging can help us understand and resolve the issue.

Please follow any storage instructions provided with your fresh produce after delivery.

7. Delayed Deliveries

Although we aim to deliver within the estimated timeframe, occasional delays may occur due to courier disruption, adverse weather, seasonal demand or other unexpected circumstances.

If we become aware of a significant delay affecting your order, we will aim to contact you using the details provided at checkout.

If your order has not arrived within the expected delivery period, please contact us so we can investigate the situation.

8. Incorrect Delivery Addresses

Customers are responsible for providing accurate delivery information when placing an order.

If you notice an error after placing your order, please contact us as soon as possible. We will try to update the details if the order has not already been dispatched.

Once an order has entered the delivery process, changes to the address may no longer be possible.

9. Missing Orders

If your order has not arrived and you have not received any delivery update, please contact us with your order number.

We will review the available delivery information and make reasonable enquiries to establish what has happened.

If an order is confirmed as lost or cannot be delivered, we will discuss an appropriate resolution in accordance with your statutory rights.

10. Contact Us

If you have any questions about delivery, an existing order or our delivery arrangements, please get in touch.

Dymond Farm

Email: info@dymondfarm.co.uk
Telephone: 01579 935509

Address: 52 Fore Street, Callington, Cornwall, United Kingdom, PL17 7AJ