Privacy Policy

1. Who We Are

Dymond Farm is operated by JONNY DYMOND LTD, a company registered in England and Wales under company number 16587045.

We supply seasonal fruit and vegetables through our website and handle customer enquiries, orders and related delivery arrangements.

For data protection purposes, JONNY DYMOND LTD is the organisation responsible for deciding how and why your personal information is used.

2. Information We Collect

The information we collect depends on how you use our website and what you choose to provide.

Contact Information

• Your full name.
• Email address and telephone number.
• Billing and delivery addresses.

Order Information

• Products purchased, quantities and order totals.
• Order reference numbers and purchase history.
• Delivery instructions and order-related correspondence.
• Payment status and relevant transaction references.

Account Information

If you create an account, we may collect your login details, saved addresses, account preferences and order history. Passwords are handled in an appropriately protected form rather than stored as readable text.

Website and Technical Information

When you visit our website, certain technical information may be collected, including your IP address, browser type, device information, pages visited, access times and basic website activity. The information available depends on your browser settings and the tools used on our website.

Messages and Enquiries

If you contact us, we keep the information you include in your message, such as your name, contact details, order reference and the details of your enquiry.

3. How We Use Your Information

We use customer information where it is needed to run the website, process orders and provide customer support. This may include:

• Processing purchases and confirming orders.
• Taking payment and maintaining transaction records.
• Arranging delivery and providing order updates.
• Responding to questions about products and availability.
• Handling cancellations, refunds and order-related concerns.
• Managing customer accounts where an account has been created.
• Maintaining website functionality and preventing misuse.
• Meeting applicable accounting and legal requirements.
• Sending optional product or business updates where you have agreed to receive them.

We only use information for purposes that are relevant to our business and the way you interact with us.

4. Why We Can Use Your Information

We use the appropriate lawful basis for each activity, depending on why the information is needed.

Contractual Necessity

We use your contact, billing, order and delivery details when they are necessary to accept and fulfil your order, arrange delivery or respond to a request made before entering into a purchase.

Legal Obligations

Certain information must be retained or provided to meet accounting, tax, consumer and other applicable legal requirements.

Legitimate Interests

We may use limited information to manage our day-to-day operations, maintain website security, respond to customer service matters and keep appropriate business records. We consider the effect on customers before relying on this basis.

Consent

Where consent is required, such as for optional marketing communications or non-essential cookies, we will ask for your permission before using the relevant information. You can withdraw your consent at any time.

5. Payments and Orders

When you place an order, your payment is handled through the payment service selected at checkout. Payment details are transmitted to the relevant payment provider for transaction processing and verification.

We may receive information such as the payment status, transaction reference, amount paid and other details needed to match a payment with your order.

We do not store full payment card numbers or card security codes on our website.

We retain the order information needed to confirm purchases, arrange delivery, manage customer enquiries and maintain the business records required by law.

6. When We Share Information

We do not sell customer contact details. Information may be shared with service providers where this is necessary to operate our website and fulfil your order.

Service Providers

• Payment providers: To process payments, verify transactions and handle payment-related enquiries.
• Delivery providers: To receive the recipient name, delivery address and relevant contact details needed to deliver your order.
• Website and hosting providers: To maintain our website, online shop, databases and technical infrastructure.
• Email and communication providers: To send order confirmations, delivery updates and responses to customer enquiries.
• Professional advisers: Where necessary for accounting, legal or business administration.

These organisations receive only the information relevant to the service they provide and are expected to handle it in accordance with their applicable data protection responsibilities.

Legal and Regulatory Requests

We may provide information where required by law, a valid legal request or an appropriate regulatory requirement.

International Data Transfers

Some service providers may process information outside the United Kingdom. Where this occurs, we will use an appropriate transfer mechanism and safeguards where required by applicable data protection law.

7. How Long We Keep Information

We keep personal information only for as long as it is reasonably needed for the purpose for which it was collected, including any applicable legal record-keeping requirements.

When a retention period ends, information will be securely deleted or anonymised unless there is a valid reason to keep it for longer, such as an unresolved dispute or a legal requirement.

8. Cookies and Similar Technologies

Our website may use cookies and similar technologies to support basic website functions, remember preferences and understand how visitors use the online shop.

Essential Cookies

These help the website operate properly, including maintaining shopping baskets, supporting checkout sessions and protecting website functions.

Analytics Cookies

Where enabled, these help us understand general website usage, such as which pages are visited and how customers move through the website.

Optional Cookies

Other cookies may be used for additional website features or marketing purposes where applicable.

For further details about the cookies used on our website, please refer to our separate Cookie Policy.

9. Keeping Information Secure

We use appropriate technical and organisational measures to help protect personal information against accidental loss, unauthorised access, alteration or disclosure.

Access to customer information is limited to people and service providers who need it to carry out their work. We also take reasonable steps to keep business systems and website records properly maintained.

No method of transferring or storing information over the internet can be guaranteed to be completely secure. We review our arrangements as our website and business operations develop.

10. Your Privacy Rights

Depending on the circumstances and applicable law, you may have the following rights in relation to your personal information:

• Access: Ask for a copy of the personal information we hold about you.
• Correction: Ask us to correct information that is inaccurate or incomplete.
• Deletion: Ask us to erase information where there is no valid reason to continue keeping it.
• Restriction: Ask us to limit how certain information is used in appropriate circumstances.
• Objection: Object to processing based on legitimate interests. You can always object to direct marketing.
• Data portability: Request certain information in a commonly used electronic format where this right applies.
• Withdraw consent: Withdraw permission where we rely on consent for a particular activity.

How to Make a Request

You can contact us using the details in the Contact Us section of this policy. Please explain what you would like us to do and provide enough information for us to identify your records.

We normally respond to a valid privacy rights request within one month of receiving it. Where a request is complex or we receive several requests, the response period may be extended by up to a further two months where permitted by law. We will explain any extension within the initial one-month period.

We may need to verify your identity before providing information or making changes. There is normally no charge for a reasonable request. A fee may only be considered where the law permits it, such as for manifestly unfounded or excessive requests.

Complaints

If you have concerns about how we handle your information, please contact us first so we can look into the matter.

You also have the right to raise a complaint with the Information Commissioner’s Office (ICO):

Website: ico.org.uk/make-a-complaint/

Telephone: 0303 123 1113

11. External Websites

Our website may contain links to other websites or services for your convenience. Once you leave our website, the privacy practices of those external services are governed by their own policies.

We recommend checking their privacy information before providing any personal details.

12. Changes to This Policy

We may update this policy when our website, services or information-handling arrangements change, or when an update is needed to reflect applicable legal requirements.

If a change affects how we use your information in a significant way, we will take reasonable steps to bring the relevant information to your attention before the new use begins.

The current version of this policy will always be available on this page.

13. Contact Us

If you have a question about this policy, would like to exercise a privacy right or need further information about how your details are handled, please contact us.